Refund policy

Returns/ Refunds

You agree that any refunds requested after purchase are provided only at the discretion of Lucaffe. Lucaffe is not obliged to refund if you have simply changed your mind, decided you did not like the product/purchase or had no use for it. We will issue a credit note or refund only if the items are in a brand new, re-sellable condition. Refunds for change of mind that have been processed via Afterpay will incur a 7% charge to cover our fees with the company. 

Order errors will be refunded or resent at the discretion of Lucaffe. All orders are sent with authority to leave unless signature required is asked for. You have 7 days after delivery to raise a query with Lucaffe should anything be incorrect or damaged in your order. After such time Lucaffe assumes everything is correct and orders are closed with no further changes or refunds to me made.